98hh FAQ – Your Questions Answered

You must be at least 18 years old to register and use 98hh. This platform is strictly for adults. We encourage all users to game responsibly, set personal limits and only use funds they can comfortably afford to spend. Visit our Responsible Gaming page for more guidance.

Go to the Login page and tap "Forgot Password." Enter your registered mobile number and you'll receive an OTP. Use that code to verify your identity, then set a new password. The whole process takes about 2–3 minutes. If you no longer have access to your registered number, contact our support team via live chat for further help.

No — each person is allowed one account only. Creating multiple accounts is against our Terms and Conditions and can result in all accounts being suspended and any balances being forfeited. If you've accidentally created a duplicate account, contact support straight away to get it sorted before it becomes an issue.

98hh supports all major Pakistani payment methods, including JazzCash, Easypaisa, Raast, standard bank transfers, debit/credit cards and mobile wallets. All transactions are processed in PKR so there are no currency conversion charges. Simply log in, head to the deposit section in your account dashboard and choose your preferred method.

The minimum deposit at 98hh is PKR 200, which is one of the lowest thresholds available on Pakistani betting platforms. This makes it easy to get started without committing a large amount upfront. There is no maximum deposit limit under normal circumstances, though very large deposits may require a quick identity check for security purposes.

Deposits via JazzCash and Easypaisa are typically credited within seconds to a few minutes. Bank transfers and Raast payments usually arrive within 15–30 minutes depending on your bank's processing speed. If a deposit hasn't shown up after 30 minutes, take a screenshot of your payment confirmation and share it with our live chat support team — they'll resolve it promptly.

98hh does not charge any platform fees on deposits. However, your bank or mobile wallet provider may apply their own transaction charges, which are outside our control. To avoid any surprises, check your JazzCash or Easypaisa app for their current transfer fee schedule before sending funds.

Log in to your account and navigate to the Withdrawal section. Select your preferred payout method — JazzCash, Easypaisa, Raast or bank account — enter the amount you want to withdraw and confirm the request. Make sure the account details you provide match exactly what's registered on your 98hh profile to avoid delays.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours, and many go through within 30 minutes during business hours. Bank transfers typically take 1–2 business days depending on your bank. Withdrawal requests submitted over the weekend or on public holidays may take slightly longer to process.

The minimum withdrawal amount is PKR 500. There is no upper limit on withdrawals for verified accounts under normal gaming activity. Accounts with unusually large or rapid withdrawal patterns may be subject to a standard review before funds are released — this is purely a security measure and usually resolves within 24 hours.

The most common reasons for a withdrawal delay or rejection include:

• Unmet bonus wagering requirements — bonus funds must be wagered the required number of times before they can be withdrawn.
• Mismatched account details — your payout method details must match your registered profile.
• Pending identity verification — occasionally a document may be required for larger payouts.
• Insufficient available balance — pending bets reduce your withdrawable balance until they are settled.

If none of these apply, contact live chat support with your transaction reference number.

Yes — Pakistan Super League (PSL) is one of the most popular betting markets on 98hh. You can place pre-match bets before a game starts, or jump into live in-play markets while the match is ongoing. Markets available include match winner, top run-scorer, total sixes, man of the match and many more. Head to the Sports section to browse all current PSL fixtures.

98hh covers a wide range of sports with a focus on what Pakistani fans care about most. The full sportsbook includes:

• Cricket — PSL, T20 internationals, Test matches, bilateral series
• Football — major European leagues, international tournaments
• Esports — CS2, Dota 2, Mobile Legends and more
• Tennis, Basketball, Kabaddi and other international sports

New markets are added regularly, especially during high-profile tournaments.

Live betting lets you place wagers on a match that is already in progress. Odds update in real time based on the current game situation — for example, if a Pakistani batsman hits a big six, the odds on the next ball change almost instantly. To use live betting, simply go to Sports, look for the "Live" tab and select any ongoing match. Your bet is confirmed immediately at the displayed price, so act quickly as odds can shift fast.

Yes — new members at 98hh are eligible for a welcome bonus on their first deposit. The bonus is credited to your account automatically once your qualifying deposit is confirmed. Full details of the current welcome offer, including the minimum deposit required and wagering conditions, are available on the promotions page after you register.

Wagering requirements (also called rollover) specify how many times you need to play through a bonus amount before you can withdraw it as cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in bets before the bonus converts to withdrawable funds. Always read the specific terms attached to each promotion so you know exactly what's required.

Absolutely. 98hh regularly runs reload bonuses, free spin offers on new slot games, cashback deals and special promotions tied to major cricket events like PSL finals and T20 World Cup matches. Log in to your account and check the Promotions section to see what's currently active. Members who play consistently tend to receive personalised offers based on their activity.

The 98hh app is available for both Android and iOS devices. Visit the App page on this website for the download link and step-by-step installation instructions. Android users may need to allow installation from unknown sources in their device settings — the page walks you through that in simple steps. The app uses the same login credentials as the website, so there's no need to create a separate account.

Yes — the 98hh app is optimised for Pakistani mobile networks, including 3G connections. The interface is lightweight and pages load quickly even when your signal isn't great. For live streaming or live casino tables, a stable 4G or Wi-Fi connection gives the best experience, but standard betting, slot games and account management work well on most network conditions.

Yes — all deposit and withdrawal options available on the desktop site are also fully accessible in the app. You can top up via JazzCash or Easypaisa directly from your phone, and request withdrawals back to your mobile wallet or bank account without needing to switch to a browser. The process is identical to the desktop version, just on a mobile-friendly layout.

98hh encourages all players to set personal limits. You can configure daily, weekly or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period — this is intentional, to help you stick to the budget you've chosen. Visit our Responsible Gaming page to learn more about available tools.

If you feel like you're spending more than you intended or finding it hard to stop, the most important step is to acknowledge it early. You can use the self-exclusion tool in your account settings to take a break — options range from a few days to a permanent self-exclusion. Talking to someone you trust also helps. Gaming should always be a form of entertainment, not a way to solve financial stress. Only play with money you can comfortably afford to lose.