98hh Privacy Policy — How We Handle Your Data

98hh takes privacy seriously. When you create an account, deposit funds, place bets, play games or simply browse the platform, you share information with us. This Privacy Policy is our commitment to being open about what that information is, why we need it and how we protect it.

This policy applies to all services provided under the 98hh brand, including the website at 98hh.win, the 98hh mobile app and all related features such as sports betting, slot games, fish games, the game lobby and the withdrawal system.

By registering or using 98hh, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described. If you are not comfortable with any part of this policy, please do not use the platform or contact support before proceeding.

We collect different categories of information depending on how you interact with 98hh. The main categories are:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly necessary for identity verification purposes where mandated.

Every piece of data we collect has a defined purpose. We do not collect data speculatively or store information we have no use for. Here is how different types of data are used on 98hh:

• Identity and contact data is used to create and manage your account, verify your identity, communicate with you about your account, and send you important notices about platform changes or your balance.
• Payment data is used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, to maintain transaction records for your account history, and to detect and prevent fraudulent transactions.
• Account activity data is used to settle bets correctly, award bonuses, enforce responsible gaming limits you have set, provide customer support with context for your queries, and maintain fair gaming standards across the platform.
• Technical data is used for platform security, detecting unusual login patterns that may indicate unauthorised access, improving platform performance and diagnosing technical issues.
• Communications data is used to resolve support queries, maintain records of decisions made about your account, and improve our support processes.

We may also use aggregated, anonymised data for internal analytics to understand how players use different sections of the platform. This aggregated data cannot be used to identify you personally.

We process your personal data based on the following legal grounds depending on the specific activity:

• Contractual necessity: Processing needed to fulfil our obligations to you under the Terms and Conditions — this includes account management, payment processing, bet settlement and customer support.
• Legitimate interests: Processing necessary for fraud detection, platform security, technical maintenance and improving the service — where these interests do not override your rights.
• Consent: Where you have specifically consented to a use of your data — for example, opting in to receive marketing communications. Consent can be withdrawn at any time.
• Legal obligation: Where we are required to process or retain data to comply with applicable legal or regulatory requirements, including anti-money laundering checks and record-keeping obligations.

98hh does not sell your personal data to third parties. We share data only where necessary for the platform to function or where we are legally required to do so. The categories of third parties who may receive your data are:

• Payment providers — JazzCash, Easypaisa, Raast, participating banks and other payment channel operators who process your PKR transactions. These providers operate under their own privacy policies and security standards.
• Game providers — Third-party game developers and studios whose games are hosted on 98hh. These providers may receive session and bet data necessary to operate their games.
• Technical infrastructure partners — Cloud hosting providers, server operators and content delivery networks that support the platform's operation. These partners process data only on our instruction.
• Fraud and security services — Third-party services that assist in detecting suspicious activity, verifying identities and preventing money laundering. These services process data under strict contractual confidentiality obligations.
• Legal authorities — Where we receive a valid legal request or are under a binding legal obligation to share information, we will comply with applicable requirements.

All financial transactions on 98hh are denominated in PKR and processed through Pakistani payment channels. When you deposit or withdraw, certain financial details are necessarily transmitted to the relevant payment provider to complete the transaction.

98hh does not store full bank account numbers, full card numbers or JazzCash/Easypaisa PINs. Payment identifiers such as registered phone numbers associated with a wallet and bank account names are stored in encrypted form and associated with your account for the purpose of processing future transactions and verifying that withdrawals go only to your registered accounts.

Transaction history — amounts, timestamps, channel used and status — is maintained in your account for your own reference and for the platform's fraud prevention and record-keeping purposes. This history is retained for defined periods as described in the Data Retention section.

98hh uses cookies and similar tracking technologies to support the functioning of the platform, remember your preferences and maintain your session when you are logged in. The types of cookies used are:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language and currency preferences, and enable core functionality like the game lobby and betting interface. These cannot be disabled without preventing the platform from working.
• Performance cookies: Used to collect anonymised data about how the platform is used — which pages are visited most, where errors occur, and how long sessions last. This data is used to improve the platform experience.
• Security cookies: Used to detect and prevent suspicious activity including CSRF attacks and unusual login patterns.

Most browsers allow you to control cookies through browser settings. Disabling essential cookies will prevent 98hh from functioning correctly. For non-essential cookies, you can typically manage your preferences through your browser settings without impacting the core platform experience.

98hh implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of personal and financial data in transit using TLS/SSL.
• Encryption of sensitive stored data including payment identifiers and identity information.
• Access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular security reviews of the platform infrastructure and third-party integrations.
• Monitoring for unusual account activity, failed login attempts and potentially fraudulent transactions.

While we apply serious technical measures to protect your data, no system is completely immune to security risks. You also play a role in your own account security — using a strong, unique password for your 98hh account and not sharing your login credentials with anyone are important steps that complement the platform's security measures.

In the event of a data security incident that materially affects your personal data, we will notify affected users through appropriate channels in a timely manner.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of your active account and for defined periods after account closure.

Specific retention periods:

• Account and identity data: Retained for the duration of your active account plus a period following account closure to support legal, fraud prevention and dispute resolution obligations.
• Transaction and betting records: Financial and betting transaction data is retained for extended periods for audit, fraud prevention and record-keeping purposes consistent with applicable obligations.
• Support communications: Records of support interactions are retained for a period following resolution of the relevant matter.
• Technical logs: Server logs and session data are retained for shorter periods, typically weeks to a few months, unless a specific security investigation requires longer retention.
• Verification documents: Identity documents submitted for verification are retained for defined periods following account closure or the most recent verification event.

After applicable retention periods expire, data is securely deleted or anonymised so that it can no longer be linked back to you.

You have meaningful rights over your personal data held by 98hh. Here is what you can request and what each right means in practice:

98hh is strictly an adults-only platform. You must be at least 18 years of age to register and use the platform. We do not knowingly collect personal data from persons under 18.

If we become aware that a registered account belongs to a person under 18, we will immediately close the account, void any bets or game results from that account in accordance with our Terms and Conditions, and delete or anonymise the account holder's personal data to the extent possible consistent with fraud prevention and legal obligations.

If you believe that a person under 18 may have registered on 98hh, please contact support immediately so that the matter can be investigated and resolved without delay.

We may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or changes in applicable legal requirements. The date at the top of this page shows when the policy was last revised.

For significant changes that materially affect how we process your personal data, we will notify registered users through the platform or via your registered contact details before the changes take effect. For minor updates or clarifications, the revised policy will be published on this page with an updated date.

Your continued use of 98hh after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please contact the 98hh support team. The most efficient way to reach us is through the in-platform support channel, where your account can be referenced directly.

You can also find answers to common questions about accounts, transactions and data in our FAQ section.